One Year Evaluation Findings for the Crisis Services Redesign

Read the report here.

In 2007, the 80th Texas Legislature appropriated $82 million to the Department of State Health
Services (DSHS) to address problems in the state’s mental health and substance abuse crisis service
delivery system. Texas A&M University was selected to serve as an independent, external evaluation
team to examine the impact of Crisis Service Redesign (CSR). This report contains the initial
evaluation findings regarding the first year of CSR.
Utilizing a combination of visits to selected Local Mental Health Authorities (LMHAs), interviews with
law enforcement officers, judges, and emergency room staff, statewide online surveys of key
stakeholder groups, and satisfaction surveys of users of CSR-funded services, the evaluation team
has generated 6 findings regarding the impact of CSR.